Admin Officer – Lisahally.

Job Title: Admin Officer

Location: Lisahally

Hours of work: Full time 37 Hours per week

Rate of Pay: £12.59 per hour

Start date: February

Main duties and essential skills may include, while not limited to:

– Will be working as part of the ‘Move to UC’ team as a case manager supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. You will also be at the forefront providing insight to contribute to the evolving design and learning that will shape the customer experience as we scale in 2024 / 2025.
Pre-Claim Team:
– Answering telephone calls and sign post to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
– Take follow-up action after the Migration Notice has been issued
– Implement extensions to “Claim by” Date
– Send reminders
– Carry out cancellations/deferrals
– Update the Move Service
– Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work
– Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral)

Sickness/Absence:

Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case-by-case bases.

This is a long-term assignment, successful candidates will remain office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.

Essential Criteria applicants must have:

• Five GCSE/GCE passes (A*-C) including Maths and English.

The successful candidates will be required to start once the vetting paperwork and ANI completed.

Please send your CV to anna.quinn@therecruitmentco.uk