Admin Officer- Lisburn.

Job Title: Admin Officer
Location: Lisburn
Start Date: ASAP
Duration: 51 weeks with the possibility of extension
Hours of Work: Monday to Friday, 9am to 5pm (37 hours per week)
Rate of Pay: £12.59 per hour

We are seeking an Admin Officer to join our team in Lisburn for a temporary role of 51 weeks, with the potential for extension. This role offers the opportunity to work in a fast-paced environment while providing excellent customer service.

Main Duties Include:

• Answer Finance Support and Discretionary Support incoming calls, including claims, queries, reviews, Short Term Advances.
• Provide telephony cover between 9am and 4pm.
• Differentiate between various call enquiries.
• Use IT systems to manage and refer calls, accurately completing all necessary actions.
• Deliver outstanding customer service, showing professionalism and courtesy to all callers.
• Escalate calls from vulnerable individuals and appointees/representatives according to guidelines.
• Escalate complaints following protocols.
• Handle Unacceptable Customer Behaviour in accordance with policy.
• Demonstrate flexibility in responding to customer needs in a dynamic environment.
• Perform other duties as requested by management.
• Initial training will be office-based, with the potential to work from home after successful completion of training.

Essential Criteria:

• 5 GCSEs, including Maths and English at grades A to C (or Level 2 equivalent) – proof of qualifications required.
• Successful candidates will be subject to an Access NI check.

How to Apply:

Please apply below or send your CV to Aidan.Drain@therecruitmentco.uk