Admin Officer – Lisburn.
- Lisburn
- £13.75
Admin Officer – Lisburn
- Lisburn
- £13.75
-
Posted
August 13, 2026 - Admin Officer
We are currently recruiting for AO’s for our client based in Lisburn. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: ASAP
Rate of pay: £13.75
Duration: Up to 6 months
Hours of work: 32.5
Telephony & Processing Role. Answer Finance Support incoming calls between 9am – 4pm.
Answer enquiries, take customers through queries and online claim forms via NI Direct. Use IT systems, guidance and lesligation to complete end to end claims process and make accurate decisions.
Take customers through claim forms on NI Direct as required.
Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
Escalate calls from vulnerable callers and appointees/representatives per guidance.
Escalate complaints per guidance.
Take appropriate action on Unacceptable Customer Behaviour.
Demonstrate flexibility, meeting customer demand in a fast paced environment.
Initial training office based with the potential to work from home following successful completion of training.
List is not exhaustive and any other duties as requested by line management
Desirable Skills:
* Ability to work in a pressurised telephony environment.
* Good verbal and written communication skills.
* Ability to build rapport with colleagues and customers.
* Ability to work accurately within set deadlines and to achieve targets.
* Basic IT skills with an aptitude for learning new systems.
* Being organised with good time management skills.
* Excellent interpersonal skills and ability to effectively communicate with members of the public.
* Ability to work in a pressurised telephony environment.
* Good verbal and written communication skills.
* Ability to build rapport with colleagues and customers.
* Ability to work accurately within set deadlines and to achieve targets.
* Basic IT skills with an aptitude for learning new systems.
* Being organised with good time management skills.
* Excellent interpersonal skills and ability to effectively communicate with members of the public.
Essential Criteria applicants must have:
- five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
No holidays can be accommodated during the training / consolidation period for this role.
Please send your CV via the link or to Alana McCoy
RECCOBELFAST
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