Admin Officer – LISBURN.

Admin Officer – LISBURN

Pay Rate: £13.75 per hour

Location: Lisburn JBO

Start Date: 3^rd August 2026

Expected Duration: 4^th October 2026 with possibility of extension

Working Hours: Monday – Friday 9am – 4pm, 7hours per day including 30 mins lunch break.  32.5 Hours per week.

Requirements: 5 GCSE’S C and Above (Including Maths and English)

Benefits: Hybrid (after training), Flexi

Main Duties include:

• Telephony Role
• Answer Finance Support incoming calls.
• Provide telephony cover between 9am and 4pm
• Differentiate between call enquiries.
• Use IT systems (to include Legacy Benefit systems, Finance Support Computer System, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solutions, accurately completing all necessary system actions.
• Take customers through claim forms on NI Direct as required.
• Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
• Escalate calls from vulnerable callers and appointees/representatives per guidance.
• Escalate complaints per guidance.
• Take appropriate action on Unacceptable Customer Behaviour.
• Demonstrate flexibility, meeting customer demand in a fast-paced environment.
• Initial training office based with the potential to work from home following successful completion of training.

A criminal record will not necessarily be a bar to obtaining a position.

The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

PLEASE READ THE JOB DESCRIPTION AND REQUIREMENTS CAREFULLY BEFORE APPLYING.