Admin Officer – LISBURN – PARTTIME
- Lisburn
- £12.59
-
Posted
October 8, 2024 - Admin Officer
Our client, A Large public sector organisation, based in Lisburn is looking for Administrative Officers to join their team.
Duration: 51 Weeks with possibility of extension
Rate of pay: £12.59
Location: Lisburn
Hours: 32.5 hours per week / Monday to Friday 9am-4pm including 30 minute lunch break
Start date: 21st October
Main Duties:
- Provide telephony cover between 9am and 4pm
- Differentiate between call enquiries
- Use IT systems (to include Legacy Benefit systems, Discretionary Support computer system, CPT, Debt Manager, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solution, accurately completing all necessary system actions
- Provide excellent customer service, demonstrating professionalism and showing courtesy to callers
- Escalate calls from vulnerable callers and appointees/representatives per guidance
- Escalate complaints per guidance
- Take appropriate action on Unacceptable Customer Behaviour
- Demonstrate flexibility, meeting customer demand in a fast paced environment
- Any other duties as requested by line management
- Initial training office based with the potential to work from home following successful completion of training
Essential Criteria:
– 5 GCSEs A-C (Must include Maths and English)
**Please note that successful applicants will be required to complete an AccessNI check**
To apply please send your CV via the link or email Alana McCoy
