ADMIN OFFICER ( NEW DEPARTMENT).

We are currently recruiting for AO’s for our clients new department based in Belfast city centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 24th Jan or 7th Feb

Duration: 51 weeks with extension

Hours of work: Full time 37 Hours per week

The contracted hours are 8am – 8pm Monday – Friday and every 4^th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

Rate of pay: £11.99

Key Responsibilities

this role will deliver services for vulnerable customers who are based in Great Britain and who are seeking assistance with Budgeting Loans.  Full training will be provided.  The role will primarily involve telephony and there will also be an element of claims processing. Main duties and essential skills may include, while not limited to:

• Effective call handling and excellent customer service skills;
• Good verbal and written communication skills;
• Ability to build rapport with colleagues and customers;
• Ability to work within and contribute to a team environment;
• Ability to work accurately within specific deadlines and to achieve relevant targets;
• Basic IT skills / computer literacy with an aptitude for learning new systems;
• Organised with good time management skills;
• Excellent interpersonal skills;
• Excellent work ethic with a desire to personally develop; and
• Excellent attendance and time keeping.

These roles are full-time, office based.  Working from home may become available in the future.

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English. ( Proof of certs required before application is considered)

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to karen.cameron@therecruitmentco.uk