Admin Officer – Newcastle.

Position: Admin Officer

AO Pay Rate: £12.97 per hour

Hours: Full time, 37 hours per week

Start Date: As soon as possible

Location: Newcastle Jobs and Benefits Office

Length of Contract: 31/12/2025- This will be kept under review and may be extended or ended earlier as determined by business need

Benefits working with NICS:

• On the job training provided
• Long term opportunity
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

Hours of Work: 9 to 5 Monday to Friday

Job Duties:

As part of the First Contact Team the person will work as part of a multifunctional administrative team which provides both back of office and front office support in a local Jobs and Benefit Office. As the first point of contact for UC claimants they will be responsible for assisting claimants who need to conduct their business face to face or via telephone.

The role is customer facing and deals with queries on the phone and at a public counter. Their duties will include claimant orientation, resolving queries, arranging appointments, undertaking interviews, assisting customers in the Digi Zone, where appropriate, input new data and change of circumstances updates. There are also post duties, phone queries, reception cover and other reasonable duties as required by line management.

Please note the requirement to attend a 13 day mandatory training course with no leave permitted during the training and consolidation period. At least one day of this training will involve travel to another location.”

Benefits:

• Hybrid working plan
• Flexi hours available

Essential Criteria:

Must have 5 GCSEs including Maths & English (must be able to show certificates)

*The successful applicant will be required to complete an Access NI during registration*

If interested, please send across your CV to anna.quinn@therecruitmentco.uk