Start Date: 27th November
Location: Newry
Duration: Up to 51 weeks
Hours of Work: 37 hours per week, AWP 08:00 – 20:00 on a rota basis
Rate of Pay: £12.59 per hour

Job Overview: We are seeking an experienced and motivated Admin Officer to join our team in Newry. As a Case Manager, you will be a vital part of our multifunctional Case Management Team, responsible for supporting claimants in creating and maintaining their digital accounts. This role requires prompt and accurate handling of all tasks and proactive case management throughout the lifecycle of each claim. Daily telephony work is also required, along with continuous engagement with claimants and colleagues to progress cases and resolve queries through various communication channels.

Main Duties:

• Assist claimants in setting up and maintaining their digital accounts.
• Ensure all required tasks and “To-Do” actions are completed promptly and accurately.
• Manage cases from start to finish, taking a comprehensive “whole case” approach.
• Communicate effectively with claimants and team members to address queries and facilitate case progression.
• Perform daily telephony tasks as part of case management.
• Contribute to the continuous improvement of services by providing feedback on processes and claimant experiences.
• Adapt to potential changes in job duties as the automation of increases.

Mandatory Training: Full attendance on a 17-day training course is required, Please note that no leave will be permitted during this period.

Essential Criteria:

• Minimum of 5 GCSEs, including Maths and English at grades A to C (or level 2 equivalent – evidence must be provided).
• Successful candidates will be subject to an Access NI check.

How to Apply: Please submit your application below or send your CV to

TheRecCo