Our client, A Large public sector organisation, based in the Newry area is looking for an Admin Officer to join their team.

Duration: 51 weeks

Rate of pay: £11.99 per hour

Start Date: ASAP pending clearances

Hours: 37 hours per week but AWP 08:00 – 20:00 on a rota basis

Location: Newry

Main Duties:

Duties will be as a Case Manager within the Newry Service Centre for Universal Credit. They will work as part
of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain
their digital account. They will be proactive in ensuring that all actions and “To-Dos” required to maintain the
claimant’s account, are completed promptly and accurately and they will manage cases through the lifespan of the
claim. They will communicate with both claimants and colleagues to progress cases and resolve queries through
all available channels. Telephony will be also be completed on a daily basis by Case Managers. In delivering a quality service for claimants, they will take a “whole case” approach and be responsible for actively managing all appropriate action promptly on the claim with minimal handoffs. As the Universal Credit service is continually changing they will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on their own and claimants’ experience. As automation of UC increases over time, the content of this job role may change. Full attendance on a 17-day long training course will be required.

Essential Criteria:

* 5 GCSE’s A-C including Maths & English (We will require proof at time of application)

**Please note that successful applicants will be required to complete an AccessNI check**

To apply please send your CV via the link or email

TheRecCoNI