Admin Officer- Newry.

Location: Newry
Start Date: ASAP
Duration: 52 Weeks, Possibility of Extension
Hours of Work: Monday to Friday, 9am to 5pm, 37 Hours Per Week
Rate of Pay: £12.59 Per Hour

Job Summary:

We are seeking a dedicated Admin Officer to join our team. The successful candidate will work as a Case Manager within a multifunctional Case Management Team, ensuring the efficient processing and management of claims.

Main Duties Include:

• Assist claimants in creating and maintaining their digital accounts.
• Ensure prompt and accurate completion of all actions and “To-Dos” required to maintain claimant accounts.
• Manage cases throughout the lifespan of the claim.
• Communicate effectively with both claimants and colleagues to progress cases and resolve queries through all available channels.
• Handle daily telephony duties.
• Deliver a quality service for claimants by taking a “whole case” approach, managing all appropriate actions promptly with minimal handoffs.
• Contribute to the continuous improvement of systems by reviewing services and processes, and providing feedback on experiences.
• Adapt to changes in job role content.

Training:

• Full attendance on a 17-day long training course is required.
• No leave will be permitted during the mandatory training period.

Essential Criteria:

• 5 GCSEs including Maths & English, graded A to C or the level 2 equivalent (must supply evidence).
• Successful candidates will be subject to an Access NI check.

How to Apply:

Please apply below or send your CV to Aidan.Drain@therecruitmentco.uk.

Join us in providing excellent service and support to claimants. We look forward to your application!