Admin Officer- Newry *Spaces Available*.

Job Title: Administrative Officer – Case Manager

Duration: 52 weeks – could be extended

Rate of Pay: £11.99 per hour

Start Date: ASAP – Must be fully registered in order to start

Location: Newry

Hours: 37 hours per week but AWP 08:00 – 20:00 on a rota basis

We are currently seeking an enthusiastic and detail-oriented Administrative Officer to join our Case Management Team in Newry. If you are passionate about helping others and have a strong work ethic, we want to hear from you.

Main Duties: As an Administrative Officer – Case Manager based in Newry, you will play a crucial role in assisting claimants with creating and maintaining their digital accounts. You will work as part of the Case Management Team and be responsible for the following:

• Communicating with claimants and colleagues to progress cases and resolve queries through all available channels.
• Conducting telephony tasks on a daily basis to ensure effective communication.
• Taking a “whole case” approach and actively managing all appropriate actions on claims promptly, minimizing handoffs.

To excel in this role, you will also be required to complete a 17-day long training course to ensure that you have the knowledge and skills necessary to provide a high-quality service to our claimants.

Essential Criteria: To be considered for this position, you must meet the following requirements:

• Education: Five GCSEs, including Maths and English, with grades A-C.
• Background Check: Successful completion of an Access NI background check.

How to Apply: If you meet the essential criteria and are ready to make a positive impact on the lives of claimants in Newry, we encourage you to apply. Please submit your CV via the link provided or email it to Aidan Drain at aidan.drain@therecruitmentco.uk.