Main Activities

2.1 The main activities of CSB’s AO posts are summarised under the following broad headings –

2.2 Grants and Funding

Processing the following work areas in line with Staff Instructions –

¨ Maintaining, updating and enhancing data on the Geographic Information System (GIS) and the Customer Information System (CIS), eg core data changes, new applicant numbers, landowners only and Category 1, 2 and 3 businesses.
¨ Applications and inspection results for BPS, EFS and cross-compliance.
¨ Cattle Identification Inspection (CII) and Sheep Identification Inspection (SII) results.
¨ Agri-Environment Scheme applications and inspection results.
¨ RD1 and RD2 applications;
¨ Farm business applications on CIS / GAS;
¨ DOE Planning Service requests; and
¨ Receipts on CIS and updating the Customer Survey spreadsheet.

2.3 Testing

Processing the following work areas in line with Staff Instructions –

¨ Movement licences;
¨ Discrepancies / I&R issues / queries;
¨ Movement issues;
¨ Follow-up queue for TB/BR, giving priority to reactors, post-restrictions / de-restrictions;
¨ TB/BR breakdowns and associated maps;
¨ Valuation papers; and
¨ Printpend letters.

2.4 Identification, Registration and Movement

Processing the following work areas in line with Staff Instructions –

¨ Movement licences;
¨ MC1 / MC2 queries;
¨ Discrepancies / I&R issues / queries; I&R, Investigations, Movement Issues and A2 queues;
¨ Mart queries and illegal moves;
¨ Animal Group Numbers and
¨ applications for Isolation Facilities.

2.5 Customer Services Officer (front desk)

¨ Providing information on the range of DAERA services via the telephone or face-to-face with customers;
¨ Actioning map edits on GIS;
¨ Entering and retrieving data on CIS;
¨ Receipting customer documentation
¨ During busy periods post holder will be expected to provide continuous front line cover on a rota basis

2.6 NIDA

¨ Verify identity of Customers – Photo ID & 2 other documents;

¨ Updating all IT systems ensuring NIDA & CIS details match;

¨ Dealing with customer/agents queries and analysing and investigating faults;

¨ Helping to create NIDA customer accounts and providing digital assistance for customers requiring this service;

¨ Update Customer records on spreadsheet/HPRM;

¨ Report faults through helpdesk & consultants; and

¨ Providing training and advice to DAERA colleagues.

2.7    Trade

¨ Monitoring and processing of Export Health Certificates in line with Staff Instructions via the DAERA Export Certification Online system (DECOL) within the required timeframe; and

¨ Dealing with exporter queries and requests in relation to third country exports via the DECOL system.

2.8 Corporate Tasks

¨ Providing departmental services to customers in line with DAERA’s Customer Service Standards, telephone and written communication guidelines, etc;
¨ Comply with performance management procedures;
¨ Attend training and development session as required (Staff must be willing/able to travel off site for these as required);
¨ Complying with departmental policies and procedures, eg managing attendance, health & safety, fraud, FOI / data protection, information management / security, internet usage, conflict of interest, dignity at work, TARDIS, clear desk, etc;
¨ Assisting with the processing of corporate returns, eg finance;
¨ Managing the epizootic store; and
¨ Providing support for ad hoc exercises, eg information gathering, mail shots etc.
¨ Post/Courier duties including collection sorting of outgoing mail and distribution of incoming mail

Essential Criteria:

– Previous admin experience

– Previous experience in a customer service role including telephony work

– 5 GCSEs A-C (Must have Maths and English)

***Successful applicants must be required to complete an AccessNI***

To apply please send your CV via the link or email michael.callaghan@therecruitmentco.uk