Our client is looking for an Administration Officer to join their team!

Rate of Pay: £12.36

Location: Portadown

Hours: 37

Shift Pattern: 37 hours per week but AWP 08:00 – 20:00 on a rota basis

Duration: 51 Weeks

Start Date: As soon as possible

Job Duties:

Duties will be as a Case Manager within the department. They will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account. They will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimant’s account, are completed promptly and accurately and they will manage cases through the lifespan of the claim. They will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels. Telephony will be also be completed on a daily basis by Case Managers. In delivering a quality service for claimants, they will take a “whole case” approach and be responsible for actively managing all appropriate action promptly on the claim with minimal handoffs.

Essential Criteria:

• 5 GCSEs including Maths and English
• Excellent IT skills, including use of Microsoft Word and Excel.
• Good communication skills.
• Ability to use own initiative.

Please note – This job may be filled before the end of this job advertisement.

For more information, please apply via link

Alana McCoy