We are currently recruiting for 2x admin officers based in Royal Avenue. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: ASAP

Duration: 52 weeks

Rate of pay: £12.59

Hours of work: 9-5 Monday to Friday

As part of the First Contact Team the person will work as part of a multifunctional administrative team which provides both back of office and front office support in a local Jobs and Benefit Office. As the first point of contact for UC claimants they will be responsible for assisting claimants who need to conduct their business face to face or via telephone. The role is customer facing and deals with queries on the phone and at a public counter. Their duties will include claimant orientation, resolving queries, arranging appointments, undertaking interviews, assisting customers in the Digi Zone, where appropriate, input new data and change of circumstances updates. There are also post duties, phone queries, reception cover and other reasonable duties as required by line management. Please note you will be required to attend mandatory training with no leave permitted during the training and consolidation period.

Essential Criteria applicants must have:

Proof of 5 GCSEs including English and Maths grade C or above or the equivalent to this.

A minimum of 2 years’ experience working in an administrative role
Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.

Please send your CV via the link or to Alana.Mccoy@therecruitmentco.uk