Contact Centre.

Admin Officer (Telephony).

  • Belfast
  • £11.70 an hour

Admin Officer (Telephony)

  • Belfast
  • £11.70 an hour
  • Posted January 12, 2023

Our client, based in Belfast City Centre is looking for Telephony Advisors to join their team starting 23rd January

Up to 51 weeks

Hours : The posts will require staff to work an average of 37 hrs per week in a range of patterns between the hours of 8am and 8pm on any day between Monday and Friday, some patterns will require 9am to 5pm on one Saturday in ten. Working patterns are managed locally and we will give as much notice as possible if we need to change the work pattern

£11.70 an hour

Duties

You will work as a member of a team in a busy and fast paced environment which is continually evolving to provide an efficient and effective service to our customers. Staff are expected to contact customers by phone to enable us to gather information and process applications and changes as quickly as possible. The role is telephony based therefore dealing with inbound calls and making outgoing calls are an integral part of the work. You should remember that your actions in dealing with cases can have a major impact on the lives of our customers so your calculations must be accurate and decisions fully recorded.

 

When you complete your training you will join one of our business teams and while your specific duties will depend on the team in which you are placed, dealing with customers by phone will be a major part of your work.

 

Essential Criteria

5 GCSEs including Maths and English – proof required.

  • Effective call handling skills

Please apply via the link

gemma.black@therecruitmentco.uk

Apply for this job.

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