Our client, based in Banbridge is looking for an Admin Officer to join their team

Job Description:

– Setting Direction

• Encourage and motivate claimants to become more digitally competent helping

them to create and maintain their digital account independently.

• Encourage and challenge claimants, who can, to use the online channels.
• Make every claimant contact count to keep them moving forward and help them

recognise how your impact will improve their labour market activity.

• Deal effectively with change by being clear on the vision for the business.
• Understand the entire end to end claimant journey and appreciate the impact on

other areas.

Engaging People

• Be accountable for your own development by maximising the use of appropriate

learning and development tools (including own digital capability).

• Build business relationships with colleagues to support smooth handoffs where

these are necessary.

• Build constructive relationships with the External Delivery Partners. These

include Her Majesty’s Revenue & Customs (HMRC) and Northern Ireland

Housing Executive (NIHE).

Delivering Results

• Work as part of a multifunctional administrative team which provides both back

of office and front office support as necessary.

• Be the first point of contact for claimants who have queries whilst identifying

non–standard claimants such as foreign nationals and arranging further

assistance when required.

• Gather accurate information and ensure that claimants provide the necessary

documentary evidence, and inform claimants where information is missing.

• Confirm claimants’ identity.
• Undertake interviews such as Claims Assessor interviews with claimants and

update the appropriate system

• Ensure claimants are aware of their responsibility to report future changes.
• Assist the Work Coach to ensure claimants can manage their own job search

activity.

• Assist claimants who require Finance Support.
• Take appropriate action in reporting and logging all incidents of unacceptable

customer behaviour.

• Provide advice and guidance, explaining policies and procedures and actively

eliciting information from potential claimants. At times this will involve dealing

with difficult customer situations.

• Signpost the claimant to the relevant support.

Wage:

– £11.99ph (weekly)

Essential Criteria:

– 5 GCSEs Including Maths & English (Must have certificate Proof)

Location:

– 18 Castlewellan Road, Banbridge, BT32 4AZ

Start Date:

– ASAP

Duration Of Placement:

– 52 weeks – could be extended

Work Pattern:

– 37 hours per week but AWP 08:00 – 20:00 on a rota basis

Hours Per Week:

– 37

To apply please send your CV via the link or email Isaac.Jones@therecruitmentco.uk