Admin Officer.

  • Banbridge

Admin Officer

  • Banbridge
  • Posted September 26, 2023

Our client, based in Banbridge is looking for an Admin Officer to join their team

Job Description:

– Setting Direction

  • Encourage and motivate claimants to become more digitally competent helping

them to create and maintain their digital account independently.

  • Encourage and challenge claimants, who can, to use the online channels.
  • Make every claimant contact count to keep them moving forward and help them

recognise how your impact will improve their labour market activity.

  • Deal effectively with change by being clear on the vision for the business.
  • Understand the entire end to end claimant journey and appreciate the impact on

other areas.

Engaging People

  • Be accountable for your own development by maximising the use of appropriate

learning and development tools (including own digital capability).

  • Build business relationships with colleagues to support smooth handoffs where

these are necessary.

  • Build constructive relationships with the External Delivery Partners. These

include Her Majesty’s Revenue & Customs (HMRC) and Northern Ireland

Housing Executive (NIHE).

Delivering Results

  • Work as part of a multifunctional administrative team which provides both back

of office and front office support as necessary.

  • Be the first point of contact for claimants who have queries whilst identifying

non–standard claimants such as foreign nationals and arranging further

assistance when required.

  • Gather accurate information and ensure that claimants provide the necessary

documentary evidence, and inform claimants where information is missing.

  • Confirm claimants’ identity.
  • Undertake interviews such as Claims Assessor interviews with claimants and

update the appropriate system

  • Ensure claimants are aware of their responsibility to report future changes.
  • Assist the Work Coach to ensure claimants can manage their own job search

activity.

  • Assist claimants who require Finance Support.
  • Take appropriate action in reporting and logging all incidents of unacceptable

customer behaviour.

  • Provide advice and guidance, explaining policies and procedures and actively

eliciting information from potential claimants. At times this will involve dealing

with difficult customer situations.

  • Signpost the claimant to the relevant support.

Wage:

– £11.99ph (weekly)

Essential Criteria:

– 5 GCSEs Including Maths & English (Must have certificate Proof)

Location:

– 18 Castlewellan Road, Banbridge, BT32 4AZ

Start Date:

– ASAP

Duration Of Placement:

– 52 weeks – could be extended

Work Pattern:

– 37 hours per week but AWP 08:00 – 20:00 on a rota basis

Hours Per Week:

– 37

To apply please send your CV via the link or email Isaac.Jones@therecruitmentco.uk

This opportunity is no longer accepting applications.

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