Working within Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain.  At the initial stage, it is anticipated that roles will support a programme for helping customers through the current Cost of Living crisis.  Full training will be provided.  Main duties and essential skills may include, while not limited to:  

• Effective call handling skills  

• Good verbal and written communication skills  

• Ability to build rapport with colleagues and customers.

• Ability to work within and contribute to a team environment.  

• Ability to work accurately within specific deadlines and to achieve relevant targets.  

• Basic IT skills / computer literacy with an aptitude for learning new systems.  

• Organised with good time management skills. 

• Excellent interpersonal skills  

• Excellent work ethic with a desire to personally develop. 

• Excellent attendance and time keeping 

These roles are full-time, office based.  Working from home may become available in the future. 

• five GCSE/GCE passes (at A, B or C) with Maths and English.

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.