ADMIN OFFICERS BELFAST CITY CENTRE (29TH JAN ES).

We are currently recruiting for AO’s for our clients new department based in Belfast city centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 29th Jan

Duration: 3-6 months with a possible extension

Hours of work: Full time 37 Hours per week

The contracted hours are 8am – 8pm Monday – Friday and every 4^th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

Rate of pay: £11.99

Key Responsibilities

This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.

Training Dates:

29.01.24 – 30.01.24 – Welcome & Introduction

31.01.24 – 02.02.24 – Digital Training

05.02.24 – 16.02.24 – DWP Online Training

19.02.24 – 15.03.24 – Consolidation

    No leave can be granted during above periods.

    Job description:

Your responsibilities will include, but not be limited to:-

• To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
• To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.
• Take personal accountability for every customer/stakeholder you have contact with.
• Consider each customer’s case as a whole, making the right decisions at the right time.
• Give clear and explainable reasons for your decisions.
• Be polite and professional, treating customers with respect.
• Adapting your behaviour to meet the needs of our diverse customers.
• Maintaining clerical and electronic records.
• To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.
• To protect Departmental and our customer’s personal information adhering to all security policies and procedures.
• To ensure that all actions required to maintain the claimant’s digital account are completed promptly and accurately.
• To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.
• Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
• Use a range of computer systems, telephony, and digital platforms.

    Sickness/Absence:

Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to karen.cameron@therecruitmentco.uk