ADMIN OFFICERS -CASTLE COURT
- BELFAST CASTLE COURT
- £11.99 TO £12.36PH
-
Posted
March 18, 2024 - admin officer
We are currently recruiting for AO’s based in Belfast city centre ( Castle Court ). The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 27th March
Duration: 3 Years
Hours of work: Full time 9 to 5
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
Rate of pay: £11.99 and will go up to £12.36 in April
Key Responsibilities:
• Take ownership, action and case manage all activities (“To-Dos” and journal) within the UC Claim such as change of circumstances, payment deductions and all associated administrative functions for your caseload, which includes handling telephony and notifying colleagues where appropriate.
• Put in place and maintain Northern Ireland Payment Flexibilities where necessary.
• Assist and coach claimants in creating and maintaining their online claims.
• Manage payments accurately in each assessment period, action returned payments, stop issued payments which have not yet been paid, replace 5 payments where necessary and process the payments of arrears / underpayments.
• Maintain the security and integrity of claimant information through appropriate use of IT, adherence with identity verification, Data Sharing processes and system security protocols.
• The training course for new staff will run from the 08/04/2024 to 30/04/2024, Full attendance is required during this period
• Consolidation period will then run from 01/05/2024 to 17/05/2024. Full attendance is required during this period.
Sickness/Absence:
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case-by-case bases.
This is a long-term assignment, successful candidates will remain office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.
Essential Criteria applicants must have:
- five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
Please send your CV via the link or to karen.cameron@therecruitmentco.uk
