ADMIN OFFICERS – DERRY/LONDONDERRY – LISAHALLY.

We are currently recruiting for AO’s for our client based in Derry/Londonderry . The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 18th Sept

Rate of pay: £12.59

Duration: 51 weeks

Hours of work: Full time 37 Hours per week

The contracted hours are 8am – 8pm Monday – Friday and every 4^th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.

Key Responsibilities:

Case Managers for Universal Credit – Working as part of a multidisciplinary case management team responsible for helping claimants to create and maintain their digital account. Telephony duties are also included in the case management role

·         Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.

·         Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment

·         Excellent verbal and written communication skills

·         Ability to build rapport with colleagues and customers

·         Ability to work within and contribute to a team environment

·         Ability to work accurately within set deadlines and to achieve targets

·         Basic IT skills with an aptitude for learning new systems

·         Organised with good time management skills

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to karen.cameron@therecruitmentco.uk