We are currently recruiting Admin Officers for our client based in Derry/Londonderry, Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 13^th October

Rate of pay: £13.75

Duration: 1/25/2026                             

Hours of work: 37

Key Responsibilities:

Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.

Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period (around 8 weeks) staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.

Main Duties include:

• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.

Desirable Skills:

• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.

Essential Criteria applicants must have:

• 5 GCSE’s including Maths and English (Proof of certs required)

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.

Please send your CV via the link or email megan.mcbride@therecruitmentco.uk