We are currently recruiting for AO’s for our client based in Newry. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 7th Feb or 7th March

Rate of pay: £12.59

Duration: 51 weeks

Hours of work: Full time 37 Hours per week

The contracted hours are 8am – 8pm Monday – Friday and every 4^th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

No holidays can be accommodated in the first 6 weeks of employment due to the training for this role.

Key Responsibilities:

• Duties will be as a Case Manager within Newry Service Centre for Universal Credit.

• They will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account.

• They will be proactive in ensuring that all actions and “To-Do” required to maintain the claimant’s account, are completed promptly and accurately and they will manage cases through the lifespan of the claim. They will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.

• Telephony will also be completed on a daily basis by Case Managers. In delivering a quality service for claimants, they will take a “whole cases” approach and be responsible for actively managing all appropriate actions promptly on a claim with minimal handoffs.
• As the Universal Credit service is continually changing they will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on their own and claimants’ experience.

• As automation of UC increases over time, the content of this job role may change.

• Please Note – Full attendance on a 17-day long training course will be required. At least one day of this training will be face to face with potential travel required to another region. No Leave will be permitted during the Mandatory Training.

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to

TheRecco