Main Purpose

The Administrative Project Support Officer for the Community Involvement Service Project will play a key role in providing comprehensive business administration support to facilitate the review and delivery objectives of the project.

Key Responsibilities

• Provide comprehensive business administration support to the Project Lead for the Community Involvement Service Project.
• Assist in gathering, analyzing, and communicating good practice information related to the project and evolving work areas.
• Contribute to the development and maintenance of records for monitoring and performance management, as well as assisting in research related to project delivery.
• Support the preparation and development of project draft reports and project board papers.
• Utilize IT tools such as Microsoft Word, Excel, Visio, and Project effectively.
• Respond to internal and external inquiries by providing accurate information.
• Participate in briefings and meetings, taking minutes and ensuring accurate and relevant information is documented.
• Perform general administrative duties and tasks as directed.
• Coordinate and assist in delivering presentations internally and externally to raise awareness of the project’s objectives.
• Maintain accurate records of documents within existing systems.
• Support administration requests from senior management.

General Responsibilities

• Provide excellent internal and external customer service, taking ownership of queries and complaints and ensuring timely escalation when necessary.
• Cultivate effective working relationships with key stakeholders.
• Collaborate with customers and external partners to enhance service delivery.
• Represent the Housing Services Central Unit as required and provide support to team members.
• Uphold NIHE’s reputation and public profile by fulfilling role duties professionally.
• Adhere to NIHE policies, procedures, and frameworks, including equality, health and safety, and information governance.
• Provide appropriate direction to managers and officers for issues outside the scope of the role.
• Document outcomes in a proportional, legal, auditable, and necessary manner.
• Undertake additional duties as necessary for team resilience and organizational needs.
• Implement NIHE policies, plans, and procedures, ensuring compliance with requirements and deadlines.
• Manage own performance and adapt to change as needed.

Person Specification

Essential Criteria

• Possess a BTEC Higher or equivalent qualification and demonstrate 1 year of relevant general administrative experience; OR possess a BTEC National or equivalent qualification and demonstrate 2 years of relevant general administrative experience; OR possess at least 3 years of relevant experience if not meeting the qualification requirement.
• Have a minimum of 1 year’s experience in:
  • Maintaining and developing complex electronic databases or IT support systems using Microsoft packages including Outlook, Word, and Excel.
  • Providing effective administrative support for business unit objectives and core activities.
  • Collating and analyzing information, preparing reports, and minute-taking for senior management.
• Possess a full current UK driving license or have access to appropriate transportation to meet job requirements.

Candidates may also be assessed against the relevant section of the Housing Executive Behavioural Framework.

Note: This role’s responsibilities and duties may evolve in alignment with program and project developments.