Admin/Telephony Officer – Belfast – Full-Time.

Job Opportunity: Admin/Telephony Officer

Location: Belfast City Centre

Pay: £11.99 per hour (Paid Weekly)

Start Date: 25th March 2024

Duration: 51 Weeks (With possible extension)

Working Pattern: The posts will require staff to work an average of 37 hrs per
week in a range of patterns between the hours of 8am and
8pm on any day between Monday and Friday, some patterns
will require 9am to 5pm on one Saturday in ten.

Job Duties:

As an Admin Officer based in Belfast City Centre, your responsibilities will include:

• Call Handling:
  • Handling inbound calls, with some outbound calls as necessary.
  • Managing customer expectations by explaining processes clearly and providing realistic and accurate timeframes for action completion.
  • Collecting and recording evidence and information via phone to expedite the processing of new claims and ensure the continuation of paying cases.
  • Handling all calls in a calm and professional manner.
• Other Duties/Responsibilities:
  • Making decisions regarding maintenance calculations and documenting them thoroughly and accurately.
  • Utilising computer systems to record and retrieve information appropriately.
  • Taking efficient and effective action on all incoming correspondence to provide high-quality customer service.
  • Using available tracking tools to manage workload efficiently and contribute to achieving organisational targets.

Entry Requirements: 

• 5 GCSEs including both Maths and English (or Level 2 equivalent)
• Basic Access NI Check.

If interested, please feel free to apply via this job ad or alternatively you can reach out to Sean at sean.burns-mooney@therecruitmentco.uk with a CV.