Administration Officer – Antrim.

We have a fantastic opportunity for you to join our client, based in Antrim as a full-time Administration Officer. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £13.75 per hour

Start Date: 1st May

Benefits working with NICS:

• On the job training provided
• Long term opportunity
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies
• Hybrid & Flexible working

Hours of Work: 

37 Hours per week

Job Duties: 

Based within the Frontline Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants, and will be responsible for progressing Universal Credit Claims.Job role –

•  Work as part of a multifunctional administrative team.
  
• Be the first point of contact for claimants who have queries.
  
• Gather accurate information and ensure that claimants provide the necessary documentary evidence.
  
• Confirm claimants’ identity. • Ensure claimants are aware of their responsibility to report future changes.
  
• Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
  
• Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
  
• Signpost the claimant to the relevant support.

Please note full attendance will be required on a 13 days mandatory training course with no leave permitted. Training will involve travel to another area.

Essential Criteria: 

Must have 5 GCSEs including Maths & English – Certificates required

An Access NI will be required for this role

• A criminal record will not necessarily be a bar to obtaining a position.
• The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

Please apply via link or contact kerri.kyle@therecruitmentco.uk