Administration Officer – Ballymena (29th June start).

We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Ballymena as a full-time Admin Officer (telephony). This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £13.75

Start Date: 29/06/2026

Hours: Various 8 hour shift patterns required between the hours of 8am and 8pm Monday to Friday. One Saturday in every 4 is also required working 9am – 5pm.

Benefits working with NICS:

• On the job training provided
• Long term opportunity – 51 weeks with possibility of extension
• No experience required
• Most weekends off – working 1 in 4 Saturdays

These roles are full-time, office based.  Working from home may become available in the future.

About the job:

Working within the Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in  Great Britain.  The role will focus on delivering full services for State Pension telephony and full training will be provided.

Main Duties and essential skills may include, while are not limited to:

• Excellent customer services skills;
• Strong call-handling attrributes;
• Effective verbal and written communication skills;
• Ability to build rapport with colleagues and customers;
• Ability to work within and contribute to a team environment;
• Ability to work accurately within specific deadlines and to achieve relevant targets;
• Basic IT skills/computer literacy with an aptitude for learning new systems;
• Organised with good time management skill;
• Excellent interpersonal skills;
• Excellent work ethic with the desire to personally develop;
• Excellent attendance and time keeping.

  These roles are full-time, shift work and office based.  All training will be full time in office for a minimum of 5 weeks.  Work from home may become available in the future.

  **NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED, TRAINING IS EXPECTED TO LAST 4 WEEKS**

**No experience needed – just 5 GCSE grades C or above required (including English & Maths)**

An Access NI will be required for this role

• A criminal record will not necessarily be a bar to obtaining a position.
• The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

Interested? please apply via link or send your CV to kerri.kyle@therecruitmentco.uk