Administration Officer – Belfast.

We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £13.75 per hour

Start Date: As soon as possible 

Benefits working with NICS:

• On the job training provided
• Long term opportunity
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies
• Hybrid & Flexible working pattern

Hours of Work: 

37 Hours per week – Mon to Fri 9am-5pm

Job Duties: 

• Process customer card payments using the card terminal.
• Provide customer support via email and telephone.
• Prepare and file end-of-day cash-up reports for credit card transactions
• Utilise internal employee portal to resolve customer order queries
• Generate invoices for Archive Service customers registered on Account NI
• Verify archive sales paperwork against internal spreadsheets for audit purposes
• Maintain accurate and up-to-date records
• Order consumables and supplies for the section
• Manage the printing and posting of paper maps for customer orders
• Respond to customer queries via the OSNI Mapping Helpdesks
• Cover EOII duties during periods of absence (e.g. annual leave)
• Ensure all tasks are carried out in compliance with GDPR data handling requirements
• Comply with NICS Hybrid Working Policy

Essential Experience &Qualifications required:

• Attention to detail – for accurate financial processing, record-keeping, and audit checks
• Organisational skills – to manage multiple administrative tasks efficiently
• Customer service skills – to handle queries professionally via the helpdesk
• Numeracy – for processing payments, refunds, and preparing financial reports
• IT proficiency – including use of spreadsheets and email
• Communication skills – clear written and verbal communication for internal and external interactions
• Understanding of GDPR – to ensure compliant handling of customer and financial data

Desired Experience and Qualifications:

• Familiarity with government processes
• Flexibility and team support – ability to cover EOII duties and adapt to changing priorities
• Familiarity with web-based mapping interfaces and software
• Problem-solving ability – to resolve customer issues and improve administrative processes

Please apply via link or contact kerri.kyle@therecruitmentco.uk