Administration Officer – Belfast (16th Feb Start).

We have a fantastic opportunity for you to join our client, based in Belfast as a full-time Administration Officer. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £13.75 per hour

Start Date: 16th Feb 

Benefits working with NICS:

• On the job training provided
• Long term opportunity
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies
• Hybrid & Flexible working

Hours of Work: 

37 Hours per week

• Various 8 hour shift patterns required between the hours of 8am and 8pm Monday to Friday.  One Saturday in every 4 is also required working 9am – 5pm.

Job Duties: 

This telephony role supports the delivery of services for customers based in Great Britain within the Counter Fraud, Compliance and Debt (CFCD) Division. CFCD’s mission is to reduce fraud, error, and debt in the benefit system. Full training will be provided and lasts approximately 16 weeks and will be delivered in the office.  Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need.
The role will initially be full-time telephony with training for processing work delivered at a later date.

Key Responsibilities:

• Handle inbound telephone calls in a professional and empathetic manner.
• Engage with vulnerable customers, providing high-quality service and support.
• Negotiate repayment of debts through effective communication.
• Contribute to a team environment and support shared goals.
• Meet performance targets and deadlines with accuracy and efficiency.
• Undertake processing work as required

Essential Skills & Attributes:

• Strong verbal and written communication skills.
• Effective call handling and customer service skills.
• Ability to build rapport with customers and colleagues.
• Basic IT skills and willingness to learn new systems.
• Good time management and organisational skills.
• Excellent interpersonal skills and a strong work ethic.
• Reliable attendance and punctuality.

Must have 5 GCSEs including Maths & English – Certificates required

An Access NI will be required for this role

• A criminal record will not necessarily be a bar to obtaining a position.
• The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

Please apply via link or contact kerri.kyle@therecruitmentco.uk