Administration Officer – Belfast.

We are currently recruiting for AO’s for our client based in Belfast

The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 5th October

Rate of pay: £13.75ph

Duration: 51 weeks

Location:

Hours of work: Full time 37 Hours per week The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.

Job Duties: 

The main business of the Child Maintenance Service is to promote the financial responsibility parents have for their children; to provide information and support for parents to enable them to make effective child maintenance arrangements; and to provide an efficient statutory maintenance service with effective enforcement powers.

You will work as a member of a team in a busy and fast paced environment providing an efficient and effective service to our customers. Staff are expected to contact customers by phone to enable us to gather information and process applications and changes as quickly as possible. Dealing with inbound calls and making outgoing calls are an integral part of the work in CMS. You should remember that your actions in dealing with cases can have a major impact on the lives of our customers so your calculations must be accurate and decisions fully recorded.

When you complete your training you will join one of our business teams and while your specific duties will depend on the team in which you are placed, dealing with customers by phone will be a major part of your work.

Duties will include

Call handling

· Handling inbound calls from Paying Parents (PP), Receiving Parents (RP), and potentially Employers. There will be outbound calls to be made.

· Managing customer’s expectations, taking the time to explain processes clearly and providing realistic and accurate timeframes for action to be completed.

· Collecting and recording evidence and information by phone to speed up the processing of new claims and to action ‘change of circumstance’ requests quickly and accurately to ensure paying cases continue paying.

· Handling all calls in a calm and professional manner

Other duties/responsibilities:

* Where appropriate, making decisions in relation to maintenance calculations and recording those decisions fully and accurately

* Making appropriate use of Child Maintenance computer systems to record and retrieve information

* Taking efficient and effective action on all incoming correspondence to deliver a high-quality customer service

* Using available ‘tracking tools’ to manage own workload and contribute to achieving the organisations targets

Ensuring adherence with GDPR by ensuring that all customer information is held appropriately and securely

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via email to: Amy.Clarke@therecruitmentco.uk