Administration Officer – Belfast BT8
- Belfast
- Please see job description
-
Posted
May 18, 2026 - Temporary - Full Time
We have a fantastic opportunity for you to join our client, based in Belfast BT8 as a full-time Administration Officer.
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £13.75 per hour
Start Date: As soon as possible
Benefits working with NICS:
- On the job training provided
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
- Flexible working & Hybrid working
- Car parking available
Hours of Work:
Monday to Friday 9am-5pm
Job Duties
The AO will be part of the DVA Operations Service Management team.
The post holder will be expected to –
Manage Service Management Mailboxes
- Monitor and triage incoming incidents across various mailboxes.
Log and Prioritise Incidents
- Record incidents accurately and assign appropriate priority ratings, ensuring all issues are progressed through to full resolution.
Monitor and Escalate Issues
- Track incidents, problems, changes, service requests, file transfer failures and interface errors, escalating promptly where required.
Provide Regular Updates to Line Management
- Keep managers informed of any significant faults, recurring issues, or emerging risks.
Customer Engagement
- Communicate with DVA customers to update them on fault reports and progress toward resolution.
Liaise with External Stakeholders
- Work with external suppliers, ICT providers, and partners as necessary to investigate and resolve system issues. Attend checkpoint meetings as required.
User Access Management
- Process new user requests, amend roles, and maintain accurate approval and access control spreadsheets.
Participate in User Acceptance Testing (UAT)
- Support testing for new system releases as required.
Electronic Filing and Records Management
- File all correspondence appropriately within the electronic document management systems
Mobile device management
- Raise service requests for users access to mobile devices.
Additional Duties
- Undertake any other relevant tasks required to support the service management functions.
- Note full on the job training will be provided.
Essential Criteria:
- Must have 5 GCSEs – Maths & English – Certificates required
An Access NI will be required for this role
- A criminal record will not necessarily be a bar to obtaining a position.
- The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please apply via link or send your CV to kerri.kyle@therecruitmentco.uk
