Administration Officer – Derry/Londonderry (10th March Start).

We have a fantastic opportunity for you to join our client, based in Derry/Londonderry as a full-time Administration Officer

Our client is Northern Ireland’s Leading Public Sector Employer.

Rate of pay: £12.59

Location: Derry/Londonderry

Hours: 37 Mon-Fri

Shift pattern: Hours between 8am-8pm

Duration: 51 weeks, possible extension

Start Date: 10th March

Job Duties:

Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.

Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period (around 8 weeks) staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.

Main Duties include:

• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.

• Working on various administrative tasks at pace.

• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.

Desirable Skills:

• Ability to work in a pressurised telephony environment.

• Good verbal and written communication skills.

• Ability to build rapport with colleagues and customers.

• Ability to work accurately within set deadlines and to achieve targets.

• Basic IT skills with an aptitude for learning new systems.

• Being organised with good time management skills.

• Excellent interpersonal skills and ability to effectively communicate with members of the public.

Essential Criteria:

Must have 5 GCSEs including Maths & English – Certificates required.

The successful applicant will be required to complete an Access NI during registration

If you are interested please apply via link or contact Kerri Kyle at TRC