Administration Officer – Foyle.

We have a fantastic opportunity for you to join our client, based in Foyle as a full-time Administration Officer. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £12.97 per hour

Start Date: 21st July

Benefits working with NICS:

• On the job training provided
• Long term opportunity – 51 weeks possible extension after review
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies

Administrator hours of work:

• Monday to Friday shift pattern between 8am-8pm (37 hours)

About the Administrator role:

• You will work as part of a multi-functional Case Management Team and will be responsible for helping claimants to create and maintain their digital account.
• You will be proactive in ensuring all actions and ‘To-Do’s’ required to maintain the claimant’s account are completed promptly and accurately and you will manage cases through the lifetime of the claim.
• You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels. In delivering a quality service for claimants you will take a ‘whole case’ approach and be responsible for actively managing al appropriate action promptly on the claim with minimal handoffs.
• As the Universal Credit service is constantly changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and claimants’ experience. As automation of UC increases over time, the content of this job role may change.

What we’re looking for…

• Effective call handling skills and excellent interpersonal skills
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers
• Ability to work accurately within set deadlines and to achieve targets
• Basic IT skills / computer literacy with an aptitude for learning new systems
• Organised with good time management skill

The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.

Essential Criteria:

5 GCSE grades C or above required with certificates (including English & Maths)

An AccessNI will be required during registration

If you are interested please apply via link or contact kerri.kyle@therecruitmentco.uk at TRC