Administration Officer – Lisahally Derry/Londonderry.

We have a fantastic opportunity for you to join our client, based in Lisahally as a full-time Administration Officer. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £13.75 per hour

Start Date: 13th April

Benefits working with NICS:

• On the job training provided
• Long term opportunity
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies
• Hybrid & Flexible working

Hours of Work: 

37 Hours per week

• The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday.

About the role: 

Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.
Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.

Main Duties include:

• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
  
•  Working on various administrative tasks at pace.
  
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.

Desirable Skills:

•  Ability to work in a pressurised telephony environment.
  
• Good verbal and written communication skills.
  
• Ability to build rapport with colleagues and customers.
  
• Ability to work accurately within set deadlines and to achieve targets.
  
• Basic IT skills with an aptitude for learning new systems.
  
• Being organised with good time management skills.
  
• Excellent interpersonal skills and ability to effectively communicate with members of the public.

Essential Criteria: 

Must have 5 GCSEs including Maths & English – Certificates required

An Access NI will be required for this role

• A criminal record will not necessarily be a bar to obtaining a position.
• The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

Please apply via link or contact kerri.kyle@therecruitmentco.uk