Administration Officer – Lisahally Derry/Londonderry (3rd Nov).

We have a fantastic opportunity for you to join our client, based in Lisahally as a full-time Administration Officer. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Administrator Pay Rate: £13.75 per hour

Start Date: 3rd November

Benefits working with NICS:

• On the job training provided
• Long term opportunity – 51 weeks possible extension after review
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies
• Hybrid & Flexible working

Administrator hours of work:

• Monday to Friday shift pattern between 8am-8pm (37 hours)

Job Duties: 

Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.
Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period (around 8 weeks) staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.

Main Duties include:
• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.

Desirable Skills:
• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.

Essential Criteria applicants must have:

– 5 GCSE’s at grade C and above including Maths and English – Must see proof of those

– Must complete an Access NI

If interested please contact: kerri.kyle@therecruitmentco.uk