Administration Officer – Lisburn (Asap Start).

We have a fantastic opportunity for you to join our client, based in Lisburn as a full-time Admin Officer. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Pay Rate: £13.75 per hour

Start Date: As soon as possible

Benefits working with NICS:

• On the job training provided
• Long term opportunity – 51 weeks possible extension after review
• Gain valuable skills and progress your career
• Diverse and inclusive employer with active social mobility policies
• Flexible working

Hours of work: 

Monday to Friday 9am – 4pm

Job Duties:

• Telephony Role:
  Answer Finance Support, Discretionary Support incoming calls including Discretionary Support claims, queries and reviews, Short Term Benefit Advance and Universal Credit Contingency Fund.
  
• Provide telephony cover between 9am and 4pm
  
• Differentiate between call enquiries
  
• Use IT systems (to include Legacy Benefit systems, Discretionary Support computer system, CPT, Debt Manager, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solution, accurately completing all necessary system actions
  
• Provide excellent customer service, demonstrating professionalism and showing courtesy to callers
  
• Escalate calls from vulnerable callers and   appointees/representatives per guidance
  
• Escalate complaints per guidance
  
• Take appropriate action on Unacceptable Customer Behaviour
  
• Demonstrate flexibility, meeting customer demand in a fast paced environment
  
• Any other duties as requested by line management

Initial training office based with the potential to work from home following successful completion of training.

Essential Criteria: 

Must have 5 GCSEs including Maths & English – Certificates required.

Please apply via link or contact kerri.kyle@therecruitmentco.uk at TRC