Administration Officers – Lisburn
- Lisburn
- £13.75 per hour
-
Posted
August 13, 2026
We are currently recruiting for AO’s for our client based in Lisburn.
Start date: ASAP
Rate of pay: £13.75
Duration: Upto 6 months
Hours of work: 32.5 Hours per week
Monday – Friday 9am-4pm, 7 hours per day including 30 minutes lunch break
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
No holidays can be accommodated during the training / consolidation period for this role.
Main Duties include:
Telephony & Processing Role. Answer Finance Support incoming calls between 9am – 4pm.
Answer enquiries, take customers through queries and online claim forms via NI Direct. Use IT systems, guidance and lesligation to complete end to end claims process and make accurate decisions.
Take customers through claim forms on NI Direct as required.
Provide excellent customer service, demonstrating professionalism and showing courtesy to callers.
Escalate calls from vulnerable callers and appointees/representatives per guidance.
Escalate complaints per guidance.
Take appropriate action on Unacceptable Customer Behaviour.
Demonstrate flexibility, meeting customer demand in a fast paced environment.
Initial training office based with the potential to work from home following successful completion of training.
List is not exhaustive and any other duties as requested by line management.
Essential Criteria applicants must have:
- five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
If interested please apply via the link OR reach out to: Amy.Clarke@therecruitmentco.uk
