Main Duties/Responsibilities

• Assist the line manager to implement policies, procedures and systems to:

• Establish and accurately maintain records, filing systems and computer records
• Obtain and provide information as required in various formats
• Maintain security and confidentiality in the handling of information.
• Ensure all correspondence, letters, emails and telephone calls are dealt with promptly and appropriately

• Implement necessary procedures to ensure that excellent customer service is provided for both internal and external customers.

• Plan and support meetings effectively and efficiently.

• Research, analyse and report information as required.

• Provide support, assistance, information and coaching to colleagues as required.

• Actively support the health and safety arrangements and procedures to avoid or minimise the risks to health and safety of all those associated with the role.

• Support the Equal Opportunity policy and procedures and be sensitive to other people’s abilities, backgrounds, values, customs and beliefs.

• Keep up to date with competencies required by the role, undertake learning & development activities identified and keep abreast of knowledge relevant to CITB NI’s activities.

Essential criteria:

Either

• At least 5 GCSEs Grade C or above (including English Language) or equivalent AND at least 1 years relevant* work experience gained within the last 3 years

Or

• At least 2 years relevant* work experience gained within the last 5 years

*Relevant is considered to include customer service (internal and/or external customers) and general administrative duties to include call handling and preparation of documents.

Plus

• Capable of using a range of computer systems including Microsoft word (including mailmerge and general communication), excel (including workbooks, charts, formula) and outlook

• Effective communicator with ability to forge effective working relationships.

• Effective in managing time and prioritising workload

Personal Commitments:

• Have Access to a mode of transport in order to meet the requirements of the post.