Administrative Assistant at NIE Networks Belfast.

Location: Danesfort, Belfast
Pay Rate: Depending on Experience (£11.47 – £12.98 per hour) 37 hrs a week

Background:
Join our Market Services department at NIE Networks, where we provide crucial services to the Retail and Wholesale electricity markets. Our team plays a vital role in customer registration, processing metering data, and billing functions. We are currently seeking an Administrative Assistant to join our Meter Data Processing team on a temporary basis of up to 15 months.

The Role:
As an Administrative Assistant, you will provide efficient and effective support to our Meter Data Processing Team. Your responsibilities will include:

• Managing incoming telephone calls from engineers conducting metering updates.
• Updating and maintaining team spreadsheets and metering records.
• Validating metering and meter reading data.
• Proactively addressing internal and external queries and resolving complaints.

The Individual – Essential Criteria:

• Minimum 4 GCSEs (or equivalent) at Grade C including Mathematics and English Language; or minimum two years relevant experience preferably in a clerical/administrative role.
• Developed IT Skills (including MS Office and MS Excel).
• Strong numerical skills with good attention to detail and accuracy.
• Current UK driving licence & access to a vehicle for use as required.

Desirable Criteria:

• Previous experience in a busy office environment.
• Previous experience interacting and communicating directly with customers.

Core Competencies:

• Communication: Clear and articulate communication skills both orally and in writing.
• Attention to Detail: Ability to process detailed information effectively and consistently.
• Organised: Achieves results in a quality, timely, and cost-effective way.
• Team Work: Actively participates in team, encourages cooperation, and supports team goals.
• Customer Orientation: Ability to understand and address customer needs effectively.
• Flexibility / Adaptability: Responsive to change, actively seeks to learn new things, and takes on diverse tasks effectively.

If you are a proactive and detail-oriented individual with strong communication skills and a drive to deliver excellence, we want to hear from you. Apply now to join our team and contribute to delivering essential services in the energy sector.

Please note, this job is temporary up to 15 months and you will be employed through The Recruitment Co