Administrative & Clerical Officer.

£12.75 per hour
Monday to Friday, 9:00am – 5:00pm
Temporary role

About the Role

An excellent opportunity has arisen for an Administrative & Clerical Officer within the Partial Booking Office Department. The successful candidate will provide high-quality administrative support, ensuring the efficient management of patient information, appointments, communications, and office processes within a busy healthcare environment.

Key Responsibilities

• Maintain and update patient information on electronic systems including Epic and PAS.
• Book and schedule patient appointments and admissions in line with clinical priorities and waiting list protocols.
• Scan, upload and manage documents and electronic records.
• Produce reports, undertake word processing tasks, and maintain accurate databases.
• Monitor work queues and ensure patient data accuracy.
• Support audits and patient information checks.
• Assist with training and induction of new staff members.
• Maintain electronic and manual filing systems.
• Handle enquiries from patients, staff and external stakeholders, providing information and guidance within agreed procedures.
• Manage diaries, appointments, incoming mail and emails.
• Liaise effectively with clinical, nursing and administrative teams across departments.
• Support team leaders with workload allocation and supervision of staff where required.
• Arrange meetings and take minutes.
• Prepare statistical information, including waiting time reports.
• Carry out general office duties such as filing, photocopying and scanning.
• Participate in team meetings, training, quality improvement initiatives and service development projects.
• Ensure compliance with Trust policies, procedures and confidentiality requirements.

Essential Criteria

Applicants must meet one of the following:

• 4 GCSEs (Grades A-C) including English Language (or equivalent qualification) plus 1 year’s administrative/clerical experience.

OR

• NVQ Level 2 in Administration (or equivalent qualification) plus 1 year’s administrative/clerical experience.

OR

• 2 years’ administrative/clerical experience.

In addition, applicants must have:

• At least 1 year’s word processing experience.
• Experience using Microsoft Word, Excel and Outlook.

Essential Skills & Competencies

• Ability to work effectively as part of a team.
• Ability to use initiative and work independently.
• Strong organisational skills with the ability to prioritise workload.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, changing environment.
• High level of accuracy and attention to detail.
• Experience using office administration systems including diary management and filing systems.

To apply please send your CV via the link