Administrative Officer – Antrim
- Antrim
-
Posted
March 13, 2025
Job Role: Administrative Officer
Location: Antrim BT41
Pay: £12.59 per hour (Paid Weekly)
Hours: Monday to Friday, 9am to 5pm
Duration of Placement: At least 6 months (likely extension)
Start Date: 31st March 2025
Job Duties:
Based within the Frontline Office, reporting directly to a First Contact Team Manager, you will act as the first point of contact for claimants and will be responsible for progressing Universal Credit Claims.
- Work as part of a multifunctional administrative team.
- Be the first point of contact for claimants who have queries.
- Gather accurate information and ensure that claimants provide the necessary documentary evidence.
- Confirm claimants’ identity.
- Ensure claimants are aware of their responsibility to report future changes.
- Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
- Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing with difficult customer situations.
- Signpost the claimant to the relevant support.
Please note full attendance will be required on a 13-day mandatory training course with no leave permitted. Training will involve travel to another area.
Benefits Available:
- Hybrid Working Pattern
- Flexi Hours
- Car Parking Facilities
Essential Criteria:
- Proof of 5 GCSEs including both Maths & English graded A-C (or level 2 equivalent)
- Willingness to complete an Access NI background check (facilitated by TRC)
If interested, please feel free to reach out to sean.burns.mooney@therecruitmentco.uk
