Administrative Officer – Ballykelly (Telephony).

Job Role: Administrative Officer

We are currently recruiting for an Administrative Officer based in Ballykelly. The successful candidate will be required to start once vetting paperwork and ANI clearance are completed.

• Start Date: 08/01/2025
• Duration: 51 weeks, with the possibility of extension
• Rate of Pay: £12.59 per hour
• Hours of Work:
  • Contracted hours: 8:00 AM – 8:00 PM, Monday to Friday, and every 4th Saturday on a rota basis.
  • Current shift pattern: 9:00 AM – 5:00 PM, Monday to Friday.

Key Responsibilities

This role is primarily telephony-based. Key duties include:

• Answering calls within agreed timescales, taking personal responsibility to maximise availability and deliver an accessible, effective service.
• Working collaboratively to promote resilience and the ability to perform under pressure.
• Demonstrating excellent verbal and written communication skills.
• Building rapport with colleagues and customers.
• Contributing to a team environment.
• Working accurately within set deadlines and achieving targets.
• Utilising basic IT skills and demonstrating an aptitude for learning new systems.
• Staying organized and maintaining good time management skills.

Essential Criteria

Applicants must have:

• Proof of 5 GCSEs, including English and Maths, at grade C or above (or equivalent).
• Excellent IT skills, including proficiency in Microsoft Word and Excel.
• Strong communication skills (verbal and written).
• Proven ability to work on their own initiative.

If interested, please feel free to reach out to Sean on sean.burns-mooney@therecruitmentco.uk