Administrative Officer – Derry, Strathfoyle.

Job Role Required

Administrative Officer (Equivalent to NICS Pay Scale: AO)

Pay: £12.59 per hour (Paid Weekly)

Job Description

Main Duties / Purpose of Job / Function of Role

• Telephony & Administrative Work:
  • Initial period focused on 100% telephony work, transitioning to a mixture of telephony and administrative duties upon gaining relevant experience and training.
• Hybrid Work Model:
  • Staff will follow a hybrid schedule requiring both home and office-based work.
  • Initial training period (approx. 8 weeks) will be conducted in-office full-time. Leave during this period must be pre-approved.

Key Responsibilities:

• Answering calls within agreed timescales and ensuring availability for customer queries.
• Completing administrative tasks efficiently and accurately.
• Collaborating with team members to meet targets and deliver results.

Desirable Skills:

• Ability to work in a high-pressure telephony environment.
• Strong verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Time management and organisational skills.
• Accuracy and adherence to deadlines.
• Basic IT proficiency with a willingness to learn new systems.
• Excellent interpersonal and customer service skills.

Essential  Qualifications

5 GCSEs including both Maths & English Graded A-C (Or Level 2 Equivalent)

Willingness to complete an Access NI Background Check (Facilitated by The Recruitment Co)

Desired Experience & Qualifications

• Experience in customer service or telephony environments.

Location Address of Role

Lisahally Service Centre
28 Temple Road, Strathfoyle

Key Details

• Start Date:  8th January, 20th January, 10th February 2025.
• Duration of Placement: Initially 51 weeks, with the possibility of extension.
• Work Pattern:
  • Contracted hours: 8 AM – 8 PM, Monday to Friday, with every 4th Saturday on a rota basis.
  • Current shift patterns: 9 AM – 5 PM, Monday to Friday.
• Hours per Week: Maximum 37 hours.

Benefits / Facilities

• Hybrid Working Pattern
• Flexi-Time
• Car Parking
• On-Site Canteen