Our client based in Enniskillen is looking for 2 Admin Officers to join their team

Job Description:

MAIN JOB ACTIVITIES

Setting Direction
• Encourage and motivate claimants to become more digitally competent helping them to create and maintain their digital account independently.
• Encourage and challenge claimants, who can, to use the online channels.
• Make every claimant contact count to keep them moving forward and help them recognise how your impact will improve their labour market activity.
• Deal effectively with change by being clear on the vision for the business.
• Understand the entire end to end claimant journey and appreciate the impact on other areas.

Engaging People
• Be accountable for your own development by maximising the use of appropriate learning and development tools (including own digital capability).
• Build business relationships with colleagues to support smooth handoffs where these are necessary.
• Build constructive relationships with the External Delivery Partners. These include Her Majesty’s Revenue & Customs (HMRC) and Northern Ireland Housing Executive (NIHE).

Delivering Results
• Work as part of a multifunctional administrative team which provides both back of office and front office support as necessary.
• Be the first point of contact for claimants who have queries whilst identifying non–standard claimants such as foreign nationals and arranging further assistance when required.
• Gather accurate information and ensure that claimants provide the necessary documentary evidence, and inform claimants where information is missing.
• Confirm claimants’ identity.
• Undertake interviews such as Claims Assessor interviews with claimants and update the appropriate system.

• Ensure claimants are aware of their responsibility to report future changes.
• Assist the Work Coach to ensure claimants can manage their own job search activity.
• Assist claimants who require Finance Support.
• Take appropriate action in reporting and logging all incidents of unacceptable customer behaviour.
• Provide advice and guidance, explaining policies and procedures and actively eliciting information from potential claimants. At times this will involve dealing
with difficult customer situations.
• Signpost the claimant to the relevant support.

This list is not exhaustive and you may be required to carry out other activities as directed by your line manager. Please note full attendance is required during mandatory training with no leave permitted. At least 1 day of this training will be delivered at a different site.

The role will involve:

Essential Criteria:

– 5 GCSEs including maths and english (certificate proof required)

– You will have to undergo a Basic Access NI Check.

Rate of Pay:

– £12.59ph (weekly)

Location:

– The post is based in the Enniskillen Jobs and Benefits Office

Start Date:

– ASAP

Length Of Assignment:

– Until 31/12/2025

Work Pattern:

– Monday to Friday (9am to 5pm).

• Hybrid Working

Please send your updated CV and your certificates via the link or email