Administrative Officer – Lisahally, Strathfoyle (Derry) – 28th April 2025.

Job Title: Administrative Officer

Start Date: 28th April 2025

Pay Rate: £12.97 per hour

Hours: 37 hours per week

Location: Lisahally Service Centre, 28 Temple Road, Strathfoyle

Main Duties:

• Answering calls within agreed timescales, ensuring availability for delivering an accessible, effective service.
• Performing various administrative tasks efficiently.
• Collaborating with team members to achieve results.
• Initially working on a special admin project.

Essential Skills:

• Effective call handling skills.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Teamwork and collaboration.
• Accuracy and ability to meet deadlines.
• Basic IT skills with an aptitude for learning new systems.
• Organisational and time management skills.
• Excellent interpersonal skills.
• Strong work ethic and desire for personal development.
• Excellent attendance and timekeeping.

Desirable Skills:

• Ability to work in a pressurised telephony environment.
• Experience in customer service roles.

Additional Information:

• Hybrid working schedule with some home working required (no hybrid working until full training completed).
• Initial 8-week training period in the office full-time; no leave during this period unless pre-agreed.
• Contracted hours: 8am – 8pm Monday to Friday, and every 4th Saturday on a rota basis. Current shift patterns are 9am – 5pm Monday to Friday.

Requirements:

• 5 GCSEs (grades C and above) including Maths and English. Level 2 equivalents are accepted (proof of certificates required).
• Willingness to complete an Access NI background check (facilitated by TRC)

If interested, please feel free to reach out to Sean on sean.burns.mooney@therecruitmentco.uk