The Recruitment Co are currently recruiting a Call Handler for their client based in Longforgan, Dundee.

Pay rate: £10.90 per hour

Shifts: 8am-5pm (5 days out of 7)

Contract: Ongoing temporary

**Due to location, only candidates with their own transport will be considered**

Key Responsibilities:

• Provide initial response to incoming internal and external calls and fully record enquiries to ensure customer service standards are met
• Obtain all necessary information and allocating appropriate response to calls
• Accurately update customer databases ensuring prompt and accurate information is captured
• Booking and scheduling of engineers
• Log and, where applicable, deal with customer queries and complaints
• Liaise with customers site staff to effect immediate resolution to faults
• To carry out any other such duties which are consistent with the nature and responsibilities of the role

Skills & Abilities Required:

• Good understanding of IT and software packages
• Successful working as part of a team
• Understanding of Microsoft packages i.e. Outlook, Excel, Word

Apply today and we will be in touch to discuss this opportunity!

CPDUNDEE

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.