Collections Advisor
Full Time – Permanent Role
Sheffield based office – Hybrid working pattern (Split time between home & office once training and required learning is completed)
Salary: Up to £24,000 (Dependent on experience)
We are recruiting for collections advisors for one of our key clients – at their Sheffield site. This is a hybrid role and full training is provided.

About the role:
Making and receiving telephone calls with customers and businesses to arrange payment of outstanding debts.
What will you do?

• Making and receiving telephone calls from businesses and individuals to recover outstanding debts.
• Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
• Ensuring all records of conversations and payment agreements are entered accurately into a customer database.
• Following all processes and guidelines regarding debt collection.

Who will you be?

• Previous experience working in a call centre or credit control type role.
• Excellent communications skills – both writing/data entry and over the telephone.
• Being comfortable working to targets (with the potential to earn performance based bonuses on achieving those targets).
• Strong IT skills – comfortable using multiple systems and are confident in learning new ones.
• Able to have difficult conversations with customers on both inbound and outbound calls.
• Problem solving abilities – able to ask the right questions to get the information you need.

What’s in it for you?

• A competitive starting salary!
• Mon – Fri hours
• Regular performance based bonuses and Incentives

  CCNorthwest

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.