Collections Agent – Hybrid.

  • Redditch, Worcestershire
  • Up to £21700.00 per annum + OTE: 28-45k

Collections Agent – Hybrid

  • Redditch, Worcestershire
  • Up to £21700.00 per annum + OTE: 28-45k
  • Posted January 15, 2024

Job Title: Collections Agent
Working Location: Initial trainging to be completed in Office (Redditch) then fully remote
Salary: £21,700 (OTE £30,000 to £50,000+)

Key responsibilities include:

  • Conduct outbound calls to customers with outstanding debts to our local authority clients or third parties acting on their behalf.
  • Collect payments in full while maintaining a high standard of customer service.
  • Demonstrate empathy, composure, and professionalism when dealing with a diverse range of customers, making recovery decisions based on individual case circumstances.
  • Gather questionnaire details from customers facing financial difficulties.
  • Negotiate payment arrangements following guidelines and exercise initiative if full payment cannot be collected.
  • Refer cases, when necessary, to relevant debt advisory groups and associated organizations to assist vulnerable customers.
  • Review and update database notes and account statuses, ensuring accurate and professional record-keeping.
  • Handle customer correspondence, formulating appropriate responses.

Requirements

To thrive in this role, you should demonstrate:

  • A clear desire to achieve results and a commitment to continuous self-improvement.
  • Target-driven and adept at managing your workload and conflicting priorities.
  • Previous practical office administration experience.
  • Attention to detail, with the ability to identify and rectify errors promptly.
  • Comfort with using various technologies and software systems.
  • A positive and results-oriented approach in a team environment.
  • Excellent written and verbal communication skills for effective interaction at all levels.
  • Confidence in dealing with customers over the telephone, especially in challenging circumstances.
  • Adherence to team procedures and policies.

Please Note: The Recruitment Co are an equal opportunities employer

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

This opportunity is no longer accepting applications.

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