Contract & Performance Manager – Belfast.

Belfast
37.5 hours | Monday–Friday
Temporary | Immediate start
£22.65 per hour

We are currently recruiting a Contract & Performance Manager to support the delivery and oversight of planned maintenance and construction contracts. This is a senior role within asset management, focused on performance monitoring, contract governance, reporting, and continuous improvement.

The Role

Reporting to the Senior Contract & Performance Manager, you will play a key role in ensuring construction and planned maintenance contracts are delivered in line with NIHE policies, legislation, SLAs and KPIs. You will manage performance reporting, provide contract governance assurance, lead a specialist team, and support the delivery of a high‑quality, value‑for‑money service.

Key Responsibilities

• Support and coordinate contract monitoring across planned maintenance and construction contracts
• Develop and implement performance monitoring frameworks, integrating best practice and legislative requirements
• Manage and lead professional and technical staff to deliver effective support services
• Provide contract advice, guidance, escalation support and dispute resolution
• Produce monthly, quarterly and annual KPI, performance and financial reports
• Monitor underperformance, implement improvement plans and track progress
• Collate management information for statutory returns, audits, FOI requests and Assembly Questions
• Maintain accurate reporting systems and data integrity across relevant IT platforms
• Support risk management through maintaining and updating the team Risk Register
• Assist with mobilisation of new contracts and contribute to procurement activity
• Prepare business cases, tenders and quotations in line with financial and procurement regulations
• Handle second‑stage complaints and maintain high standards of customer service
• Contribute to training, development plans and continuous improvement initiatives
• Represent senior management as required and maintain effective stakeholder relationships
• Ensure compliance with all NIHE policies, governance frameworks and legal requirements

Essential Criteria

Applicants must demonstrate the following:

• Qualifications
  • Degree or Level 6 qualification in a construction‑related discipline
    OR
  • Equivalent CPD/experiential learning with at least 5 years’ construction industry experience
• Professional Membership
  • Chartered status in a recognised building profession or commitment to achieving chartered membership or an agreed professional qualification
• Experience
  • Minimum 5 years’ relevant construction experience in the last 5 years
  • At least 3 years’ experience managing, overseeing or reporting on contractual KPIs within construction contracts
  • Demonstrable experience in at least two of the following:
    • Developing or implementing construction contract processes and procedures
    • Providing advice and guidance on construction contract matters
    • Delivering training or presentations on construction contract performance
    • Procuring construction contracts and contributing to lessons‑learned activity