Customer Care Advisor.

  • Bristol
  • Up to £10.09 per hour

Customer Care Advisor

  • Bristol
  • Up to £10.09 per hour
  • Posted January 25, 2023

We are looking for a customer care advisor(prescription chaser) to work at a medical company in Aztec West. As part of the Customer Care team you will be responsible for speaking to CCG’s, nurse professionals, GP surgeries and patients that require appliances or medication.

Job title: Customer care advisor (prescription chaser)

Salary: £10.09 per hour

Shift: 9:00am to 5:30pm

Job Type: temp to perm

Location: Aztec West
Main Duties:

  • Manage workload to ensure prescriptions for customer deliveries are received
  • in line with agreed timescales.
  • Negotiate when required and ensure no stock is written off, through effective retrieval of both Electronic and Paper prescriptions.
  • Complete all calls in line with our quality monitoring process.
  • Handle IB telephony queries (patients/ GP surgeries and medical professionals)
  • Data entry (which may include ordering of medication).

Skills:

  • Resilient and flexible in a demanding and fast paced environment
  • Attention to detail.
  • Uses initiative and is accountable to take ownership and action
  • Ability in adhering to internal and external policies and procedures
  • Demonstrate ability to achieve in a target focused environment
  • Effective communication and rapport building skills
  • Use appropriate questioning and listening techniques
  • Ability to identify own development needs
  • Team player

Benefits:

  • Career progression
  • leading to permanent role within a short span of time
  • 28 days holidays

Recruitment Co is an equal opportunity employer.
CPBristol

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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