Customer Helpline Supervisor

📍 Location: Boucher Crescent, Belfast
💷 Salary: £14.06 per hour
⏰ Hours: 37.5 hours per week

An exciting opportunity has arisen for a Customer Helpline Supervisor to join a busy Procurement & Logistics Service team. The successful candidate will supervise the day-to-day operations of the Customer Helpline, ensuring excellent customer service delivery and supporting operational efficiency across the service.

Main Duties

• Supervise and support Customer Helpline staff.
• Coordinate customer orders, stock requests and delivery issues.
• Manage emergency stock requests and customer enquiries.
• Investigate and resolve customer complaints and after-sales queries.
• Monitor service performance and contribute to continuous improvement initiatives.
• Support quality management processes and departmental audits.
• Deputise for the Customer Helpline Manager as required.

Essential Criteria

Applicants must:

• Be a current HSC employee or BSO agency worker.
• Hold GCSE English and Maths (or equivalent).
• Have relevant experience within a customer service or procurement and logistics environment.
• Demonstrate strong communication, organisational and IT skills, including Microsoft Office applications.
• Be able to work effectively in a fast-paced and demanding environment.

Desirable Criteria

• Studying towards, or willing to study for, a relevant professional qualification.
• Full UK driving licence and access to transport.

Join a team committed to delivering high-quality customer service and supporting Health & Social Care services across Northern Ireland. Applications are welcome from candidates who are motivated, organised and passionate about service excellence