Job Title: Swedish Sales Advisor – Customer Outbound Operations

Salary: £ 28,850 per annum

Commission: Annual performance-related bonus scheme

Location: London

Hours: 40 hours per week

Operational hours: Monday to Friday 08:00 – 18:00

As a Advisor – Customer Outbound, you will contact our customers, mostly via outbound call, to support their journey in transitioning from cigarettes to IQOS products. Calls will involve contacting new leads to achieve a high level of conversion; outbound calls to existing customer base users to achieve high level of conversion and retention; engaging customers and offering targeted company’s products and services; and maintaining solid Customer relationships by handling customer concerns with speed and professionalism, focusing on elevating customer’s experience.

Requirements

▪ Fluent in Swedish – you will be speaking to Customers in Sweden. You will also need a good standard (C1+) of English as some systems and information will be provided in English.

▪ Experience of at least 6 months in the same or similar Customer facing position

▪ Very good knowledge of retention products, procedures and services

▪ Willingness to constantly update knowledge about company processes

▪ Ability to ask the right questions to explore, understand and identify Customer’s situation or needs and offer solutions ▪ Detail-oriented when performing outbound calls and recording data

▪ Ability to effectively manage time / work schedule

▪ Importance of teamwork and sharing best practices

▪ Excellent computer knowledge (i.e. MS Office, internet applications, etc)

▪ Previous experience with telephony and CRM tools is considered as a plus.

Main responsibilities

▪ Conversion hand holding support for Customers

▪ Brand retention of existing Customer base

▪ Maintain positive and engaging relationship with Customers to ensure Customer satisfaction

▪ Provide solutions based on Customer needs and enhance Customer experience

▪ Win back Customers who abandoned IQOS products

▪ Provide remote/virtual support utilising the digital solutions

▪ Ensure all operational processes are followed and keep up-to-date with all new procedures, products and services ▪ Respect all applicable legal requirements

▪ Follow and apply regulations on Data Privacy

▪ Commit to results and targets set

If this is a role that you would like to know more about then please apply now

Please note that The Recruitment Co. are an equal opportunities employer

CPProfessional

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.